Vale of White Horse District Council
Abbey House, Abbey Close,
Abingdon, OX14 3JE
Email: comments@whitehorsedc.gov.uk
Telephone: 01235 520202

Vale of White Horse District Council

How to make a comment, complaint and suggestion

The Council is always keen to receive comments, complaints and suggestions about the services we provide. Feedback from the public – whether good or bad - is an important way in which we can find out how we are doing, and how we can do it better.

We would particularly like to know if we:

• Do something wrong
• Fail to deliver a service
• Do not treat you fairly or courteously

We would also like to know what:

• Your experience of our services has been
• You think can be done to improve our services
• You have been particularly happy with.

There are a number of ways you can contact the Council with your comments

• By filling out the comments, complaints and suggestions form.
• In writing to the service dealing with your enquiry using our Comments, complaints and suggestions freepost address at:

Vale of White Horse District Council,
FREEPOST,
Abbey House,
Abingdon,
OX14 3YB.

• Through your local councillor – to find out who this is see our Who’s my local councillor page
• In person at our offices in:
  • Abingdon LSP - Abbey House, Abingdon
  • Wantage LSP - Local Services Point, 1 Grove Street, Wantage
• By telephone to 08457 125 497. Calls are charged at the Local Rate
• By emailing the Council.

We monitor all comments, complaints and suggestions and aim to resolve any issues at an early stage. To do this, we will ensure that

• A full written reply is sent within seven working days or, if your complaint is complicated, you will be sent a reply or progress report within 28 days.
• If you are unhappy about our reply to your complaint, you can write to the Chief Executive at the Council using the Freepost address.
• If, after following the Council's procedure you are still not satisfied with the outcome, you can refer it to the Local Government Ombudsman (www.lgo.org.uk). We can supply you with the contact details on request.

The Local Government Ombudsman has written an annual letter (31st March 2009) covering how the Vale of White Horse District Council has dealt with public complaints over the past year (2008/2009).

Annual Letter from the Ombudsman's office

Vale of White Horse District Council Local Authoity Report.

Local Authority Report

How to make a complaint about the conduct of a Councillor

Please note if you wish to make a complaint about the conduct of a Councillor you need to submit your complaint to the Council's Standards Committee - for more details about how to do this see How to make a complaint about a Councillor.