Missed Bins

Reporting missed bin(s) collection

Important Information

We can only accept missed bin reports for residential properties in Vale of White Horse
We are not responsible for commercial waste collections,
You can submit a missed collection report for the following coloured wheelie bins:
- Brown (Garden waste),
- Green (Recycling) plus (Recycle - tatty, torn and unusable old clothes and textiles - in tied carrier bags),
- Grey (Rubbish/Non-Recycling) plus (Recycle - broken or unusable small electrical goods - in tied carrier bags)
- Green kerbside caddy bin (Food waste).

Please note

that on waste and recycling contrator Biffa will investigate the missed collection and may call you to discuss it before deciding if a crew can be sent back to collect the rubbish or recycling.

Missed bin policy

You must report a missed collection by midnight of the next working day following your scheduled collection. Biffa will return within two working days of receiving a missed bin report for any validated missed collections.
If a bin is reported as missed after the end of the next working day following the scheduled collection day, Biffa will not be able to go back and empty.

We need to ask you some questions to ensure that a missed bin(s) collection is valid.

1) Date of missed collection

On what date should your bin/s have been collected? *

2) Property

Please enter the postcode of the property where the bin collection was missed

Postcode *

If your location property isn't searchable/found. It may be possible that you are in the wrong district?
This form is specifically for Vale of White Horse

To change to the South Oxfordshire , please click the below button.